Support
Help with meshO Manager, the radios and your event. If you’re not sure where something goes, email help@mesho.live. Nothing is lost by choosing the “wrong” place.
What do you need?
| You want… | Go to |
|---|---|
| Something has gone wrong at an event, now | Email help@mesho.live. If meshO is running your event, find the crew in the arena |
| How do I…? in meshO Manager | The documentation, or ask the built-in assistant |
| A question, or a problem with meshO Manager | Email help@mesho.live |
| A bug in meshO Manager | GitHub Issues, or email |
| An idea for meshO Manager | GitHub Issues, so others can vote for it, or email |
| Something wrong or missing in the documentation | GitHub Issues, or email |
| Installing or updating meshO Manager | The install guide and downloads |
| A meshO Control or meshO Prime not working, or a warranty claim | Email us with the serial number |
| Updating radio firmware | Updating meshO firmware |
| Planning radios and an arena for your event | The planning guide |
| A quote, hire, a booking or an order | Email sales@mesho.live. See How to order |
| Hearing about new versions | The newsletter, the blog and YouTube |
Find it yourself
Answers any time, day or night
Documentation
Every screen of meshO Manager, step by step, from setting up an event to the safety check at the end of the day.
Troubleshooting
Symptoms, likely causes and fixes, grouped by when you’ll meet them. Also where to find the log files.
The built-in assistant
Press Ask in meshO Manager and type a question in your own words. It answers from the documentation, and, if you allow it, about the open event.
Tip videos
Short videos on running an event with meshO Manager, on YouTube.
Articles
Longer guides: printing, the Manager API, radio controls and SIACs, accounting for everyone at the end of the day.
Technical
Specifications, SportIdent compatibility, range, integrations, and where your event’s data lives.
Email us
For a problem, a question, or anything urgent. Email is private, so it is the place for event backups, log files and competitors’ details. The more of this you include, the faster we can help:
- What you did, what you expected, and what happened instead
- Roughly when it happened
- The meshO Manager version, from About in the tray or menu bar
- Your computer (Windows, Mac or Linux) and browser
- A screenshot, if it is something you can see
- That day’s log file, and a backup of the event if the problem is about one
Or write to help@mesho.live from your own email.
The email opens with headings to fill in. Where the log files are · Backing up an event
meshO Manager
Bugs and ideas on GitHub Issues
Report a bug, suggest a feature, or point out something wrong in the documentation at github.com/mesho-live/manager-releases/issues. You need a free GitHub account.
Search the existing issues first. If someone has already reported it, add a comment or a 👍 to theirs: that tells us how many people it affects, and helps us decide what to do first. For an idea, say what you’re trying to do and why, not only the feature you have in mind.
Issues are public
Anyone can read an issue and anything attached to it. Never attach an event backup, a log file, or a screenshot showing competitors’ details. A backup holds competitors’ personal details and the event’s liveresultat upload password. If an issue needs any of these, say so in the issue and email them to help@mesho.live with the issue number.
meshO Control and meshO Prime
Radio hardware
A unit not working
Email help@mesho.live with the unit’s serial number, which meshO Manager’s Devices page lists, and what it does. meshO hardware carries a 24-month warranty.
Firmware
Updates go over the air from meshO Manager, with nothing to open up. Updating meshO firmware →
Placing radios
Range, terrain and how the mesh works are on the Technical page, and the planning guide walks through an event.